Special Flexible Offer Terms:
-This section will replace the "Payment and deposit" and "Cancellation and Refund" sections below, until further notice-
BOOKINGS
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Any price, quotation or booking confirmation provided by us will include all taxes and tolls unless otherwise stated at the time of booking.
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We reserve the right to modify advertised prices at any time.
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No payment is required at the time of booking unless an alternative arrangement has been made with us. We will produce written confirmation of the booking details by email. The booking is "confirmed" once you receive such email.
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In order to give you the maximum booking flexibility in times of coronavirus, we are temporarily accepting bookings without asking for prepayments or credit card details, until further notice. To avoid risks of "no show" or fake bookings, a valid telephone number of the lead passenger must be provided at the time of reservation. We will contact you via email and phone, few hours before your flight departure, to further confirm the veracity of your booking.
CANCELLATION
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We understand that travelling during coronavirus times may be challenging. For this reason we offer our clients the possibility to cancel or rebook your travel with us free of charge up until 5 hours before transfer time. For cancellations made for any reasons, 5 hours or less before the scheduled time of transfer, a € 50.00 no show fee is due.
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All cancellations made by the client must be made by email, phone, SMS or WhatsApp. Any cancellation made is not validated until a confirmation of the cancellation has been provided by us
Standard Payment and Deposit:
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All prices are inclusive of local taxes (French TVA) charged at 10%.
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Our payment terms for regular bookings are: All payments are due in full before any bookings, unless otherwise agreed.
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Any deviations to the original booking price, such as additional waiting time, extra hours, car parking, additional stops and address changes will automatically be charged from the credit card that you provided upon booking, or paid in cash to the driver.
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The charge on your credit card statement will be shown as "Alpine Shuttle" or sometimes as "Fabrizio Pilotti" (our CEO name)
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Upon receiving the Client acceptance of a service quotation, verbally, by phone, WhatsApp, e-mail, or upon receiving any payment by the client, he is deemed to have entered a contract with us under the laws of France, respecting our terms and conditions.
Standard Cancellation and Refund Policy:
CARS:
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If a booking is cancelled by the Customer within 24 hours from the start of the period of hire, 50% of all monies paid will be non-refundable.
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If a booking is cancelled by the Customer within 12 hours from the start of the period of hire, 100% of all monies paid will be non-refundable.
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If multiple vehicle bookings are cancelled by the Customer for any major social and business events, within 5 days from the start of the period of hire, 100% of all monies paid will be non-refundable.
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If the customer does not appear at the time and place designated as the pickup point, all moneys paid will be non-refundable.
MINIBUS AND COACHES:
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If a booking is cancelled by the Customer within 48-72 hours from the start of the period of hire, 25% of all monies paid will be non-refundable.
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If a booking is cancelled by the Customer within 24-48 hours from the start of the period of hire, 50% of all monies paid will be non-refundable.
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If a booking is cancelled by the Customer within 24 hours from the start of the period of hire, 100% of all monies paid will be non-refundable.
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If a wedding booking is cancelled within 1 month from the start of the period of hire, the deposit will be non-refundable. If a wedding booking is cancelled within two weeks from the start of the period of hire, the full hire amount will still be charged to the customer.
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If a booking is cancelled by the Customer for major events, within 5 days from the start of the period of hire, 100% of all monies paid will be non-refundable.
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If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.
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The Carrier reserve the right to waive any or all of these cancellation charges at his absolute discretion. In fact, we will do our best in order to avoide or reduce any unnecessary or unwanted charges, especially if the cancellation is done by the Customer for unavoidable or force major reasons.
Terms and Conditions:
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If you would like to book a transfer with less than 12 hours notice – Please call or WhatsApp our help-line: +33 766 305 444..
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Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances outwith our control.
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The invoice is your ticket. Please bring a printed or electronic copy with you when you travel.
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The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
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Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order – as well as any subsequent loss of earnings for the driver for the consequence of their vehicle being off the road.
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We may provide subcontracted vehicles occasionally.
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By supplying your email address you authorise Alpine Shuttle to contact you via email, in return we promise never to supply your email to any third party.
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We reserve the right to change your vehicle or chauffeur at any time if necessary.
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Every effort will be made by us to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.
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In the case of missed flights or flight delays causing you to miss your transfer, we will do all possible to meet your new requirements at no extra cost. Where this is not possible, you should fill in a declaration for your travel insurance to cover the cost of your new transfer. The extra charge can and may be waived or reduced at our discrection.
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Our Chauffeur(s) will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking.
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Our hired vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims, as required by French law. However, whilst maximum care is always taken, customer’s properties are carried entirely at their own risk and we shall not be held responsible/liable for any loss/damage to such property. However, it will be the driver duty to check any remain object as soon as the passengers get off from the vehicle. If any lost property will be found in a later stage, we will ship it to the owner home address at our expenses.
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Personal details of the lead client will be asked at the moment of booking, such as full name of client, passport number, home address and telephone number. We will not storage such informations and we will not share them with anyone, as stated in our Privacy Policy.
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We will keep any lost property at our office, and will endeavour to return any lost goods left in vehicle(s) or subcontracted vehicle(s) to the customer.
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Customers are limited to two items of luggage and a ski or snowboard bag. Ski and snowboard bags should be declared at the time of booking in order to assist Alpine Shuttle with the organization of adequate luggage space. Any luggage in excess of the above must also be declared at the time of booking. In the event of a client having excess luggage, we reserve the right to charge for excess baggage allowance.
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We will endeavour to carry the passengers to their destination shown on the confirmation document. However circumstances beyond our control may prevent the achievement of this responsibility. Examples of such circumstances are:
- Exceptional or severe weather conditions.
- Vehicle breakdowns.
- Accidents causing delays to the vehicle.
- Vehicle being held or delayed by a police officer, border officer or government official.
- Vandalism and terrorism.
- Deaths and accidents on the road.
- Problems caused by other customers.
- Unforeseen traffic delays by third parties.
- Other circumstances affecting passenger safety. -
Alpine Shuttle accepts no responsibility for misinformation given by a client that results in either a flight being missed or a driver failing to be at the arrival airport on time to pick-up up a client.
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If Alpine Shuttle fails for any reason within our control to deliver its passengers to their confirmed destination, we will provide suitable transport such as other coaches, trains, private car or taxi. Any reimbursement made by us for the costs of an alternative way of transport, will be no more than the cost of getting to the destination by taxi.
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Our chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger(s).
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Our chauffeurs maintains a strict, non-smoking policy in all their vehicles.
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The client's statutory rights are under French laws. The Tribunal Du Commerce De Chambery shall have sole jurisdiction over any dispute.